This contains the configuration on how the printer's base settings are set up. Refer to Logs Gzip Compressed File Support and Collection Explained for more details on Logs Gzip i.e., supported printers, collection, and special considerations.Įxport Settings UCF or Export Configuration VCC ZIP File Select Logs Gzip Compressed to download the file. Open a Web browser e.g., IE, Mozilla Firefox, Google Chrome.Įnter the printer's IP Address followed by /se, e.g., Open printer's Web interface for the SE page.
Note: Reproduce the problem immediately prior to obtaining the logs GZIP file(s) Logs GZIP File(s) from one or more affected printers Using the printer Control Panel – On the printer, press Menu > Reports > Network Setup Page.
It contains a summary of network related settings on the printer. Copy and paste the displayed information to a text editor or save as PDF/HTML file. Using the Embedded Web Server ( EWS) – Access the printer's EWS, go to Reports > Device Settings. Using the printer Control Panel – On the printer, press Menu > Reports > Menu Settings Page. This document contains all the printer settings and running firmware code. Menu Settings Page (MSP) from one or more affected printers Gather the primary requirements for Device Deployment Utility (DDU)‑related issues. Device Deployment Utility (DDU) primary escalation requirementsīefore proceeding, make sure to fill out the Main escalation information requirement.
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